Terms of service
OVERVIEW
Welcome to ONELLE. "We", "us" and "our" refer to RKI-Benito Handels GmbH, which operates this store and website including all related content, features, tools, products and services (the "Services"). ONELLE is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you use the Services.
By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use the Services.
1. CONTRACTING PARTY
RKI-Benito Handels GmbH Herrgottwiesgasse 149, 8055 Graz, Austria Commercial register: FN 520014b, Landesgericht für Zivilrechtssachen Graz VAT ID: ATU74867815 Managing Director: Benito Kraljevic Email: onellefashion@gmail.com Phone: +43 650 2300575
2. SCOPE
These Terms apply to all orders placed through onelle-fashion.com by consumers and businesses. The version valid at the time of the order applies.
3. ACCESS AND ACCOUNT
By agreeing to these Terms you confirm that you are of legal age in your country of residence, or that you are using the Services with the consent of a parent or guardian.
To place an order you may be asked to provide information such as your email address, billing, payment and shipping details. You confirm that this information is correct and complete.
You are responsible for keeping your account credentials secure and for activity on your account. You may not transfer, sell or assign your account to another person.
4. OUR PRODUCTS
We make every effort to represent our products accurately. Colours and appearance may differ from how they appear on your screen depending on your device and its settings.
Product descriptions may change at any time. We may discontinue any product and may limit quantities available to any person, region or jurisdiction.
5. CONCLUSION OF CONTRACT
Product listings on our site are not binding offers. They are an invitation to place an order.
By clicking the order button you submit a binding offer to purchase the items in your cart. We confirm receipt of your order by email. This confirmation does not yet constitute acceptance.
The contract is concluded when we send a separate order confirmation or when we dispatch the goods, whichever happens first.
We may decline an order at our discretion. If we decline, change or cancel an order, we will contact you using the email address, billing address or phone number provided with the order, and refund any payment already made.
6. PRICES AND PAYMENT
All prices include statutory VAT. Shipping costs are shown separately before you complete your order and are listed on our Shipping page.
The price that applies is the price shown at the time you place your order, as set out in your order confirmation.
Available payment methods are shown at checkout. Payment is due immediately upon conclusion of the contract unless stated otherwise.
You confirm that the payment details you provide are correct, that you are authorised to use the payment method, and that you will pay the charges incurred at the posted prices including shipping and applicable taxes.
Promotions may be governed by separate terms. Where those conflict with these Terms, the promotion terms apply.
7. DELIVERY
We deliver to the countries listed on our Shipping page. Delivery times are estimates and begin on the day after payment is confirmed.
If an item becomes unavailable after the contract has been concluded, we will inform you without delay and refund any payment already made.
8. RIGHT OF WITHDRAWAL
Consumers have a statutory right of withdrawal of 14 days. Full details, including the model withdrawal form, are set out in our Right of Withdrawal policy.
9. RETENTION OF TITLE
Goods remain our property until full payment has been received.
10. STATUTORY WARRANTY
Statutory warranty rights apply. For consumers, the warranty period is two years from delivery. Nothing in these Terms limits your statutory rights.
11. LIABILITY
We are liable without limitation for intent and gross negligence, and for damage to life, body or health.
For slight negligence, we are liable only for breach of material contractual obligations, and only for foreseeable damage typical for this type of contract.
Liability under the Austrian Product Liability Act remains unaffected.
12. INTELLECTUAL PROPERTY
The Services, including all trademarks, text, images, graphics, video, audio and their design, selection and arrangement, are owned by RKI-Benito Handels GmbH, its affiliates or licensors and are protected by Austrian, European and international intellectual property law.
You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, publish, download, store or transmit any material from the Services without our prior written consent.
ONELLE, its logo and product names are trademarks of RKI-Benito Handels GmbH. Shopify's name and logo are trademarks of Shopify. All other names and logos on the Services belong to their respective owners.
13. THIRD-PARTY TOOLS AND LINKS
The Services may include tools, materials or links provided by third parties. We do not monitor or control these and provide access to them as they are, without warranty or endorsement.
If you leave the Services to access third-party content, you do so at your own risk. Please review the third party's own terms and privacy practices. Questions or complaints about third-party products and services should be directed to that third party.
14. RELATIONSHIP WITH SHOPIFY
ONELLE is powered by Shopify, which enables us to provide the Services to you. Any purchase you make in our store is made directly with RKI-Benito Handels GmbH. Shopify is not responsible for any aspect of a sale between you and us, including any injury, damage or loss resulting from purchased products.
15. PRIVACY
Personal data collected through the Services is processed in accordance with our Privacy Policy and the GDPR. Because the Services are hosted by Shopify, Shopify also processes personal data relating to your use of the Services. See our Privacy Policy for details.
16. FEEDBACK AND REVIEWS
If you submit reviews, suggestions or other content, you grant us a worldwide, royalty-free licence to use, reproduce, modify, publish and display that content in connection with the Services.
You confirm that your content is your own, does not infringe the rights of others, and is not unlawful, offensive or misleading. We may remove content that breaches these Terms, but we are not obliged to monitor it.
17. ERRORS AND INACCURACIES
Information on the Services may occasionally contain typographical errors or inaccuracies relating to product descriptions, pricing, promotions, shipping charges or availability.
We may correct such errors and update information at any time. Where an error affects an order you have already placed, we will contact you before the contract is concluded, and you are free to withdraw your offer.
18. PROHIBITED USES
You may use the Services for lawful purposes only. You may not use the Services to break the law, infringe our or others' intellectual property, harass or defame anyone, transmit false information, send unsolicited advertising, impersonate another person, or interfere with anyone else's use of the Services.
You may also not upload malicious code, systematically copy or extract any part of the Services, collect other users' personal data, or use robots, scrapers, automated tools or AI agents to access the Services except as permitted in section 19.
19. AUTOMATED AGENTS
This section applies if you use or deploy software that acts autonomously or semi-autonomously on your behalf ("Agent").
An Agent may access the Services only if it identifies itself in every request by including "Agent/[agent name]" in the user agent string, does not disguise itself as a human, answers truthfully when asked whether it is automated, and does not circumvent measures intended to control automated access.
We may restrict, including by technical means, whether and how any Agent accesses the Services.
20. TERMINATION
We may restrict or terminate your access to the Services if you materially breach these Terms. Where we do so, we will inform you of the reason.
Termination does not affect any contract of sale already concluded, or your statutory rights in relation to goods already purchased.
Sections 12, 14, 16, 21 and 22 survive termination.
21. APPLICABLE LAW AND JURISDICTION
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence. As a consumer, you may bring proceedings in the courts of the country where you are domiciled.
For businesses, the courts of Graz, Austria have exclusive jurisdiction.
22. SEVERABILITY
If any provision of these Terms is or becomes invalid, the validity of the remaining provisions is not affected.
23. CHANGES TO THESE TERMS
We may update these Terms. The current version is always available on this page. Changes do not apply retroactively to contracts already concluded. Where changes are material, we will notify you in accordance with applicable law.
24. CONSUMER DISPUTE RESOLUTION
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
25. CONTACT
RKI-Benito Handels GmbH Herrgottwiesgasse 149 8055 Graz Austria
Email: onellefashion@gmail.com Phone: +43 650 2300575 Commercial register: FN 520014b VAT ID: ATU74867815